Frequently Asked Questions

Who runs Heroine & Villainess?
Just one person... and her dog! Learn more about us here.

Where are your products made?
All of our items are designed and made in the United States. Some items are ethically sourced in places like Japan, Honduras, and Canada. 

How long will it take for my order to arrive?
Most orders ship within 2-5 business days. Since many products are made-to-order especially for you, processing times may vary slightly. You’ll receive tracking info as soon as your order is on the way.

Do you accept returns or exchanges?
Because most items are made to order, we can only accept returns or exchanges if the item arrives damaged or defective. If you have an issue, please reach out at heroinevillainess.com/contact.

Do you ship internationally?
Yes! We’re happy to share the drama and romance of otome isekai with fans worldwide. Shipping rates and times vary by location and will be calculated at checkout.

Can I suggest a design or series for merch?
Absolutely! We love hearing from fellow fans. Send your ideas through our contact form here.

Do you offer custom or personalized items?
Yep! Send us your requests here.